Shipping + Returns
 

Shipping Policy
The items on this site are hand made and some items are made to order. I am happy to help with your shipping requests; if you need an item rush made or rush shipped please email or call before placing your order. The policy of Union Studio is to ship items within 3 days of payment.  All items will be shipped air mail via Canada Post, unless rush shipping is requested by the customer.  Items shipped within North America will arrive within 6-10 business days, and 2-3 weeks elsewhere. Union Studio is not responsible for any import duties, VAT, handling fees, or other taxes for merchandise the customer may incur.

Return & Refund Policy
Paper doll kits are craft kits and are non-refundable. Returns will only be made if your item arrives damaged. Exchanges can be made on a case by case basis if the kit is unopened and in the original packaging. Please email or call for more information on submitting an exchange. Exchanges will be accepted within 14 calendar days of your purchase. 

Prints and all other items on this site are eligible for an return, but your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase. Returns or exchanges of prints will be accepted within 14 calendar days of your purchase. Customers making a return must pay return shipping. If your item arrives damaged please contact me as soon as possible. 

 

Please call or email if you have any questions about these policies.